Given that the advice from my salesman conflicts with that in the manual regarding running in periods, has anyone been offered an oil change after the initial 1000 miles? Would I be within my rights to insist on an oil change at the dealers (free of charge, as I have always found to be the norm with first services in the past), or should I do it myself, something which I am not incapable of doing but which I firmly believe should be done by the dealer?
Overall the lack of initial information and feedback from Toyota regarding this car has been VERY unsatisfactory and it appears to be continuing into the ownership period. I have not owned a Toyota before but have had various other Japanese cars, notably Honda and Subaru and have found thecustomer care from Toyota to be greatly inferior to those brands. In fact I would go so far as to say (god forbid!) that it ranks alongside Ford in the 'if you don't like it, tough!' school of customer care. Its a good job the car is overwhelmingly brilliant(or is their attitude because the car is so brilliant?) otherwise I might be inclined to tell them a few home truths!
Oops! I didn't mean this to turn into a rant but it has been coming!!
Overall the lack of initial information and feedback from Toyota regarding this car has been VERY unsatisfactory and it appears to be continuing into the ownership period. I have not owned a Toyota before but have had various other Japanese cars, notably Honda and Subaru and have found thecustomer care from Toyota to be greatly inferior to those brands. In fact I would go so far as to say (god forbid!) that it ranks alongside Ford in the 'if you don't like it, tough!' school of customer care. Its a good job the car is overwhelmingly brilliant(or is their attitude because the car is so brilliant?) otherwise I might be inclined to tell them a few home truths!
Oops! I didn't mean this to turn into a rant but it has been coming!!