Western Toyota - Dunfermline - Toyota GT 86 Forums UK
 
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post #1 of 1 (permalink) Old 11th April 2018, 16:52 Thread Starter
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Join Date: Feb 2018
Location: Dunfermline
Posts: 81
Bought my first Toyota from here last Friday and initially the service from Lauren wasn't great and had to book the car back in due to a light repair and chirping from engine. There was also scratching on the car that I only noticed the day after. Lauren didn't reply to any messages or requests and to be honest, she was terrible. The aftercare from Allen, nick and Derek was fantastic and they definitely helped and made me a happy customer again.

I would recommend Robert or Nick for sales and the service manager Derek and branch manager Allen are really good guys too. Would rather a happy customer than someone complaining and even agreed to correct the scratch for me. First class aftercare.

4 out of 5 stars. If the service from. Lauren was better then 5 stars. She needed better empathy with customers and better engagement. Nick made me feel like the only customer he cared about within a few minutes of chatting to him; very confident and professional. Edited by: JB33

2017 BRZ
2016 GT86
2008 350z HR
2009 e89 Z4 30i
2002 WRX Turbo
2004 206 GTI 180
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